Junior IT System Administrator

Beno

Key Responsibilities:

• Assist in the installation, configuration, and maintenance of servers, operating systems, and software applications.
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Perform routine maintenance tasks such as backups, updates, and patches under supervision.
• Manage user accounts, permissions, and access rights under guidance.
• Deploy configuration and maintenance of network infrastructure including telephone IPPBX systems and Aruba wireless access points.
• Troubleshoot network connectivity issues and assist in resolving them.
• Monitor network performance and assist in optimizing network configurations.
• Provide technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems under supervision.
• Respond to user inquiries and provide training and guidance as needed.
• Attend the daily basis calls and escalate when necessary.
• Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps.
• Manage and handle entire procurement process.
• Assist in generating reports on system performance, security incidents, and maintenance activities.

• Assist in implementing security measures and access controls to protect IT systems and data.
• Ensure compliance with security policies, regulations, and industry standards.
• Participate in security awareness training and promote a culture of security within the organization.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent Diploma with work experience.
• Some experience in a technical support or IT administration role is preferred.
• Basic knowledge of computer systems, networks, and operating systems.
• Familiarity with Microsoft Windows and/or Linux operating systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies and environments.
• Preferred certifications like CCNA,MCSE ,ITIL are a plus.

Working Conditions:

• The role demands flexible working shifts.
• The role demands flexible support for branch offices and Sister companies.
• This role typically operates in an office environment.
• May require occasional evening or weekend work to perform system maintenance or resolve critical issues.