Key Account Executive - Sales Customer Relationship Management

Confidential Company

Key Responsibilities

• Relationship Management: Develop deep trust with major clients, serving as the primary liaison.
• Strategic Planning: Create and execute account plans to meet client objectives and company goals.
• Needs Assessment: Thoroughly understand key customer requirements and market trends.
• Solution Delivery: Ensure timely and correct delivery of products/services, coordinating internal resources.
• Growth & Sales: Identify opportunities for upselling, cross-selling, and new business within existing accounts.
• Issue Resolution: Address problems and complaints quickly to maintain trust and loyalty.
• Internal Communication: Act as a bridge between clients and internal departments (product, support, sales).

Goals of the Role

• Maximize client satisfaction and loyalty.
• Reduce churn and increase customer lifetime value.
• Drive revenue growth from key accounts.
• Build long-lasting, profitable partnerships.