Kids Club Attendant Mandarin Oriental Hotel Group

To serve the needs of the business, our guests, and our colleagues by helping providing services in the Kids Club

Responsibilities

• To help supervisor to participate in the smooth running of the Kids department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• To assist in creating new, unique, and interesting activities that draw upon the best cultural, sporting, or other offerings.
• To have a complete knowledge of the products and services offered by the hotel, and particularly all the kids club activities in the hotel.
• To help supervisor to lead the implementation of FLHSS and to help to take full and complete care of children.
• Help in execution of the Kids Club activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Help to monitor the success of the activities programs through the number of participants per scheduled event and through guests feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• To assist in preparing and circulating clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Muscat Concierge.
• Keep all equipment clean and well maintained in the kid s club.

Skills & Qualifications

• Must have at least 2 years experience in working with children in a hotel
• Must speak and write English at an intermediate level