Learning Operations Manager, Enterprise Learning Operations

Infopro Learning

Operational Leadership

• Lead end-to-end learning operations across multiple sites, ensuring consistent, high-quality administrative support

• Establish and maintain operational standards, processes, and service level expectations

• Drive continuous improvement initiatives to increase efficiency and scalability

Multi-Site Scheduling & Coordination

• Oversee training schedules across Jebel Ali, Al Taweelah, and additional locations

• Balance capacity, learner demand, and operational constraints across sites

• Resolve scheduling conflicts and adapt quickly to changing priorities

Contractor & Vendor Coordination

• Manage contractor support across administrative and operational activities

• Oversee onboarding, performance management, and service delivery

• Ensure contractors meet quality and compliance expectations

Communication & Mailbox Management

• Own triage and response processes for learning operations communication channels

• Ensure timely, clear, and professional responses to learners and stakeholders

• Monitor volume, response times, and escalation pathways

Compliance & Quality Assurance

• Ensure all administrative processes align with client policies and standards

• Maintain documentation, audit trails, and operational records

• Support audit activities and implement corrective actions where needed

Team Leadership

• Lead and develop a team of Training Coordinators and administrative staff

• Set expectations, provide coaching, and drive performance

• Build a service-oriented, accountable team culture

This role is based in the UAE, with regular on-site presence across multiple locations including Jebel Ali and Al Taweelah. Frequent travel between sites is required.