Life Cycle Engineer/Expert/ Specialist

SITA

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the Role and the Team: As Life Cycle Engineer will be responsible for the L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA managed VERSA SDWAN solution, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues. The candidate will support the customer by acting as the liaison between the customer and other internal teams. The candidate must be willing to learn about new technologies & possess the ability to work in a complex N/w & Security environment. What You Will Do: Manage the complete lifecycle of network & security services, from initial provisioning through to decommissioning, ensuring adherence to quality standards and operational efficiency. Responsible for Implementation, Deployment & providing L2/L3 support for Airport network & security Infra, including LAN, WAN, firewall, Versa SDWAN solution. Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Day to Day configuration, management, and operations of network infrastructure including firewalls, SD-WAN, wireless LAN, etc. Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment Oversee the LAN, WAN , Security & SD-WAN managed service for customers, ensuring that configurations are optimized. Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc. Working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, QOS. Experience in troubleshooting Cisco or Juniper routers, switches & firewalls (CISCO ASA & PALO ALTO). Participate in meetings and reviews with customers, providing reports on the performance and projects. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers technical enquiries as well as service-related enquiries. Support knowledge sharing and training, both internally and with customer teams. Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps. Working knowledge of Datacenter switching e.g., Cisco Nexus, ACI. : will be added advantage Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus Who You Are? At least 2-4 years of experience in the Information Technology / Telecom Industry. Proven track record in producing, communicating, and documenting successful technical customer solutions Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN) is a plus. Must demonstrate advanced understanding of Firewalls Architecture with hands-on experience. Must have good experience with Complex Routing & Switching Environments Ability to work independently is critical Experience in software release management activities. Advanced troubleshooting and problem-solving skills Good Customer Support and interpersonal skills are required. Degree or equivalent experience in Networking or Computer Technologies Change management/ Project Management knowledge along with ITIL knowledge. Be autonomous and agile in changing environments, with a sense of initiative and proactivity. Strong communication & Analytical skills Quality and process-oriented Attention to detail, understanding of process interlocks and dependencies Proficiency in English is a must, Will be an addon to have skills in Virtualization Technologies. Nice to have one or more additional certifications are required: - CCNA/NP or JNCIS / IP is mandatory. - Any Security Associate level certification is a plus. Tech Stack: MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Zscaler, & security, routing protocols such as OSPF, BGP, IPSEC, GRE, Tunneling, Underlay & Overlay protocols. Cat6500 series, Cat9300 series, Nexus switches, Wireless LAN (Juniper MIST, CISCO) Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.