Limo Operations Supervisor Alturki Holding

Team Leadership & Management

- Lead, motivate, and oversee a team of Executive Chauffeur Drivers.

- Conduct daily operational briefings and ensure strict adherence to schedules, grooming standards, and service protocols.

- Perform regular performance assessments and provide coaching to maintain a high standard of service

Operations & Dispatch Oversight

- Ensure timely and efficient deployment of chauffeurs based on bookings and real-time dispatch plans.

- Optimize route planning to balance punctuality, safety, and client comfort.

- Maintain an up-to-date roster of driver assignments, availability, and shift rotations.

Quality Assurance & Compliance

- Conduct regular audits of vehicle cleanliness, maintenance, and onboard amenities.

- Perform random ride-alongs and client follow-ups to verify quality and gather feedback.

- Ensure compliance with company policies on privacy, discretion, etiquette, and luxury service delivery.

Training & Development

- Onboard new chauffeurs and provide training on standard operating procedures, high-end client service, and safety practices.

- Promote a culture of continuous improvement and excellence through regular mentoring and refresher training.

Reporting & Performance Tracking

- Maintain accurate records of trips, vehicle utilization, driver hours, Fuel/Electricity Consumption and incident reports.

- Submit weekly reports on key performance indicators (KPIs), client feedback, and operational challenges.

- Flag maintenance issues and ensure prompt service and upkeep of fleet vehicles.

Client Relationship Management

- Serve as the primary point of contact for escalations, VIP requests, or service incidents.

- Coordinate logistics for VIP events, corporate delegations, and airport transfers.

- Ensure exceptional service delivery under time-sensitive or sensitive scenarios.