ردهة الردهة VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Guest Experience

• Welcome and greet all guests and visitors with genuine warmth, courtesy, and professionalism.
• Provide information about hotel facilities, services, and local attractions.
• Escort guests to reception, concierge, or other departments as needed.
• Assist with VIP arrivals, departures, and special guest arrangements.
• Handle guest inquiries, requests, and feedback efficiently and graciously.
• Anticipate guest needs and ensure their comfort while in the lobby area.

Lobby Ambience & Coordination

• Ensure the lobby area is always clean, presentable, and aligned with brand standards.
• Coordinate with Housekeeping and Engineering to maintain the lobby’s appearance.
• Monitor guest flow during peak hours to ensure smooth check-in/out experiences.
• Support the Front Office and Concierge teams during busy operations.

Communication & Administration

• Maintain effective communication with Front Office, Guest Relations, Concierge, and Security.
• Update the guest preference database and share relevant information with concerned departments.
• Assist in preparing guest welcome amenities or personalized arrangements when required.
• Report any guest issues or incidents promptly to the Duty Manager.

Physical Requirements

• Able to stand for extended periods.
• Comfortable working in a fast-paced environment.
• Flexible with working hours, including weekends and holidays.

Personality Traits

• Warm, welcoming, and naturally engaging.
• Team player with a proactive and service-oriented mindset.
• Culturally sensitive and respectful in all interactions.