Logistics Manager

Confidential Company

1. Scope of the role

Responsible for both strategic & operational deliverables related to logistics & dispatch management both inbound & outbound of the company.

1. Job Profile

• Create a Logistics & Supply Chain Strategy

• Takes the overall responsibility of Order to delivery cycle and customer complaint resolution management

• Ensures all internal functions including logistics & dispatch management both inbound & outbound of the company are aligned to deliver what customer wanted within the committed lead-time

• Key responsibilities include negotiating with vendors, optimizing order cycles, maintaining inventory accuracy, managing staff, and implementing safety compliance

• Analyze data from shipping and delivering processes to find bottlenecks and other issues

• Evaluate and report on KPIs

• Monitor logistics to make sure they run smoothly

• Maintain supply chain inventory and records

• Train and guide employees

• Find cost-effective solutions for supply chain processes

• Resolve issues that come up (e.g. delays in delivery, accidents)

• Collaborate with other departments to create coordinated plans for business growth

• Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, pickups, forklifts)

• Ensure supply chain processes meet legal requirements and standards

• Communicate and negotiate with suppliers and vendors to land more profitable deals

• Ensures availability of all materials in line with production planning

  
  

Logistics

• Designs overall FG and RM inventory levels based on the business situation

• Manage the movement of raw materials and finished goods, planning routes and arranging shipping for in-bound and out-bound deliveries.

• Negotiate with suppliers, vendors, and freight carriers to ensure cost-effective shipping rates and contract compliance.

• Ensure delivery of goods as per the plan

• Optimizes logistics in coordination with sales, planning and production department and reduces costs as per the business plan

  
  

Customer complaint management

• Ensures documentation of all customer queries and complaints with respect to product quality and delivery

• Initiates necessary action and appraises the customer accordingly

• Ensures all complaints are resolved as per the lead-time

• Take necessary action to avoid repeating such complaints from customers

  
  

Others

• Improves systems and processes using technology (ERP) and drives implementation by managing change and people

• Trains employees in setting their target and achieving the same

• Inspire coworkers to attain goals and pursue excellence.

• Consistently acknowledges and appreciates each team member’s contributions.

• Effectively utilizes each team member to his/her full potential.

• Evaluates / Reviews individual performance on a weekly / monthly basis and gives feedback for their improvement in performance

• Identify opportunities for improvement with team members and make constructive suggestions for changes.

• Keep track of lessons learned and share those lessons with team members.

• Mitigates team conflict and communication problems.

• Identifies the loopholes in the system and suggests improvements to protect the company’s goods and image.

• Ensures all relevant reports are made with accuracy and as per the timelines and submits to the management

  
  

1. Key deliverables

• Order the delivery cycle management

• Effective inventory management to improve availability and to reduce inventory carrying cost

• Customer complaint management

• Goods delivery and logistics with optimal cost