Manager Channel Partner Management

DU

Key Accountabilities

• Develop strategies to steer and monitor all partnerships and contracts by providing proactive and effective directions and governance for internal/external stakeholders as well as contract performance management to enhance the overall business.
• Direct and manage contracts to show gaps and opportunities for further enhancement.
• Develop and evaluate sales partners profitability and operating models on periodic basis and provide the appropriate directions/recommendations for overall optimization.
• Propose and implement preventive and protective frameworks to safeguard EITC from potential losses/fraud/business impact.
• Manage legal and financial disputes with all C&Cs partners in liaison with different internal/external stakeholders on the resolution and recovery of losses.
• Progressively reduce costs of sales & operations by activating service credits, infraction policy, and indemnity terms with all sales and service partners
• Set annual and short-term targets for team members by effective use of EPMS and proper reviews.

Skills

• Project Management
• Legal & Commercial contracts development and management
• Strong knowledge of telecom products and services
• Highly analytical skills
• Advanced MS Excel skills
• Presentation skills.
• Experience with team management
• Organizational Commitment
• Strong writing and communication skills
• Strong understanding of Business & IT Intersection
• High standard of Telecommunication product and service knowledge, ideally across Fixed and Mobile
• Track record of high standards of performance
• High standard of personal motivation and initiative
• Ability to respond positively to working within a multi cultured and operationally pressurized environment.
• People Management & Leadership Skills
• Customer Experience Measurement and Management domain knowledge