Manager, Freight - CPG

Starlinks Global

Main Job Responsibilities:

• Drive freight revenue growth through acquisition of new customers and expansion of existing accounts.
• Develop and execute the freight Go-To-Market (GTM) strategy aligned with company growth objectives.
• Identify and pursue opportunities across key verticals such as FMCG, CPG, Automotive, Retail, and Industrial sectors.
• Build and maintain a strong sales pipeline, ensuring healthy conversion rates.
• Lead negotiations and close strategic freight contracts with local and multinational customers.
• Work closely with the Business Development team to position integrated end-to-end logistics solutions.

Commercial Strategy & Pricing

• Develop competitive freight pricing strategies aligned with market conditions and company margin targets.
• Lead preparation of commercial proposals, RFQs, and tenders.
• Ensure pricing accuracy by aligning buying rates, operational costs, and margin expectations.
• Maintain relationships with shipping lines, airlines, and transport partners to secure competitive rates.
• Monitor market freight trends to adjust pricing strategies and maintain competitiveness.

Freight Operations Management

• Oversee the daily execution of freight operations, ensuring timely and efficient shipment handling.
• Manage operations across air freight, sea freight (FCL/LCL), and land transportation.
• Ensure compliance with international trade regulations, customs requirements, and documentation standards.
• Monitor operational KPIs including transit time, cost control, service reliability, and shipment visibility.
• Continuously optimize operational processes to improve efficiency and reduce operational risks.

Customer Experience & Account Management

• Serve as the primary escalation point for strategic freight customers.
• Ensure delivery of high-quality service aligned with agreed SLAs and contractual obligations.
• Work closely with Customer Experience and Operations teams to proactively resolve operational challenges.
• Conduct regular business reviews with key clients to identify growth opportunities and strengthen partnerships.
• Maintain clear communication with customers regarding shipment updates, risks, and service improvements.

Financial & Performance Management

• Own the profitability of the freight business, including revenue, gross profit, and cost control.
• Monitor performance against revenue targets, margin targets, and operational KPIs.
• Analyze freight performance data to identify areas for improvement and growth.
• Prepare regular reports on pipeline performance, revenue progress, and operational metrics.

Strategic Development & Market Expansion

• Develop a long-term freight development plan aligned with the company s logistics strategy.
• Identify strategic partnerships with carriers, agents, and global freight networks.
• Evaluate opportunities to expand into new trade lanes, services, or industry segments.
• Support the development of integrated logistics solutions combining freight, warehousing, and transportation.

Behavioral Competencies:

• Ethical Practice
• Communication
• Health, Safety & Environment Awareness
• Accountability
• Proactiveness
• Collaboration
• Technology Advocacy

Technical Competencies:

• Freight Pricing & Commercial Strategy.
• CRM & Sales Management Tools.
• Prospect Identification & Qualification.
• Sales Pipeline Development & Forecasting.
• Market Research & Competitive Analysis.
• RFQ / RFP Management & Contract Negotiation.
• Client Proposal Development.
• Sales Performance Reporting (KPIs & Dashboards).
• Supply Chain & Logistics Knowledge.
• Enterprise Sales & Contract Management.