Manager Partner Operations - Logistics

Delivery Hero

What s on Your Plate?

• Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times.
• Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience.
• Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review.
• Provide weekly updates to country heads and MDs on projects & performance progress

Stakeholder Management:

• Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals.
• Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer.
• Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility.
• Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets.
• Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms.

Operational Excellence:

• Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.
• Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.
• Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.
• Define, implement and monitor procedures together with local teams to improve performance.
• Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.
• Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.
• Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges..
• Launch projects based on business needs and market conditions to drive ongoing sustainable improvement.
• Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary.

Team Management:

• Directly manage a team of 3-5 Specialists / Analysts
• Set clear goals and objectives for the team, and build a half-yearly roadmap defining OKRs, levers and targets