Maternity Coordinator American Hospital Dubai LLC

Care Coordination and Clinical Pathway Management

• Enrolls all confirmed pregnancies into the Oracle/Cerner Pregnancy Tracker and actively contribute to the ongoing optimization, integration, and continuous improvement of the maternity pathway within the electronic medical record system

• Supports the coordination and continuity of care for pregnant women in line with the approved maternity pathway.

• Ensures that patients receive timely, appropriate, and evidence-based care throughout antenatal, intrapartum, and postnatal stages.

• Acts as the primary non-clinical/clinical liaison within the maternity pathway.

• Educates patients on the full pregnancy roadmap and delivery planning early.

• Coordinates appointments, diagnostic tests, referrals, admissions, and follow-up visits across OPD and IP services.\

• Monitors compliance with scheduled visits, screenings, and maternity milestones.

• Facilitates seamless transition between outpatient clinics, labor and delivery, operating theatre (if required), NICU, and postnatal wards.

• Proactively coordinates any pregnancy-related clinical and psychosocial triggers and coordinate appropriate multidisciplinary referrals (Dietician, Lactation, Psychologist, Paediatrics, etc.) in partnership with the Obstetrician and relevant care teams to ensure holistic, patient-centered care.

Strategic Planning and Clinic Growth

• Supports continuity of care by facilitating communication between obstetricians, midwives, neonatologists, anesthetists, general practioner’s, lactation consultants, and other allied healthcare professionals.

• Participates in multidisciplinary team meetings to ensure coordinated care planning.

• Escalates clinical or operational concerns to the appropriate leadership in a timely manner.

• Ensures documentation and communication are aligned with DHA standards and hospital policies.

Patient Experience and Service Excellence

• Serves as a key driver of an exceptional client experience across the maternity journey.

• Delivers personalized, patient-centered guidance to women and their families regarding care pathways, antenatal programs, maternity unit orientation, delivery packages, and hospital services, reinforcing a high-touch, premium maternity experience.

• Addresses patient inquiries, feedback, and concerns promptly and professionally.

• Ensures culturally sensitive, patient-centered communication at all times.

• Supports patient education initiatives and maternity classes where applicable.

Operational and Administrative Oversight

• Ensures the integrity, accuracy, and strict confidentiality of all patient records and coordination documentation within the hospital information system, in accordance with regulatory, legal, and organizational data protection requirements.

• Leads performance monitoring of maternity pathway KPIs to optimize retention, clinical compliance, including L&D Booking Rate, Delivery Capture Rate, Milestone Completion, and Missed Appointment Rates, implementing corrective actions where required.

• Supports audit preparation, quality improvement initiatives, and DHA regulatory compliance.

• Assists in managing maternity packages, billing coordination (if applicable), and insurance liaison when required.

• Ensures confidentiality and data protection in line with UAE healthcare regulations.

Quality and Compliance

• Ensures adherence to DHA regulations, international accreditation standards (e.g., JCI where applicable), and hospital clinical governance frameworks.

• Participates in continuous quality improvement initiatives within Women’s Health Services.

• Promotes patient safety and risk mitigation practices across OPD and IP maternity services.