Microsoft 365 Administrator — Messaging & Collaboration

Suez International

Missions & Main Activities

Messagerie M365 (Exchange Online / Outlook)

• Operational administration of Exchange Online:
• mailboxes (user, shared),
• routing rules,
• archiving, retention, litigation hold.

Level 2 support and occasional Level 3 escalation for complex incidents.

Application of the messaging group standards defined by the TechLead.

Contribution to the migration, evolution or rationalization activities of messaging services.

Collaboration M365 (SharePoint Online, OneDrive, Teams)

Collaborative services administration:

• SharePoint Online (sites, permissions, governance),
• OneDrive,
• Teams (spaces, groups, uses).

L2/L3 support for complex incidents and requests.

Operational implementation of document and collaborative governance rules.

Contribution to the continuous improvement of the user experience.

Support, operations & automation

Handling requests and incidents via ITSM tools.

Application of procedures, runbooks and operational standards.

Contribution to the automation of recurring tasks:

• scripts PowerShell,
• workflows simples via Power Automate,
• execution of runbooks defined by the TechLead.

Participation in major incident reviews and remediation plans.

Quality of service & continuous improvement

Contribution to the monitoring of service indicators:

• volumes incidents,
• quality of user experience,
• compliance with SLAs.

Identification of recurring irritants and proposals for improvement.

Participation in operational committees (run, security, projects).