Microsoft Exchange Junior Engineer Global Brands Group Holding Limited (GBG)

Microsoft Exchange Responsibilities:

• Assist in the installation, configuration, and maintenance of Microsoft Exchange Server and related components.
• Monitor the Exchange environment to ensure high availability, optimal performance, and efficient usage of resources.
• Provide end-user support for email-related issues, including mailbox access, email routing, and connectivity problems.
• Assist in the management of user accounts, distribution lists, and other Exchange objects.
• Collaborate with the IT team to plan and implement Exchange server updates, patches, and service packs.
• Participate in troubleshooting and resolving email-related incidents, investigating root causes and implementing preventive measures.
• Support the backup and recovery processes for Exchange data to ensure data integrity and disaster recovery readiness.
• Assist in implementing and maintaining email security measures, including spam filtering and malware protection.
• Contribute to the documentation of Exchange server configurations, procedures, and best practices.
• Stay up-to-date with the latest Microsoft Exchange Server trends, updates, and advancements.
• Participate in training and development activities to enhance your technical skills and knowledge.

Teams Voice Responsibilities:

• Complete PBX migration via Microsoft Teams Enterprise voice
• Provide Microsoft Teams solution design, plan and delivery in complex and regulated locations with multiple separate legal entities collocated in the same site.
• To create or validate inter-relationships between PBX users in same or different sites and to design corresponding MS Teams features and dependencies;
• To create/validate PBX to Enterprise Voice migration plan, to ensure all deployments meet the level of readiness as stipulated by the user migration team.

Job Qualifications:

• Knowledge about Unified Communications / Collaboration industry standards & trends
• Strong presentation skills in verbal and written communication,
• Skills and proven experience with following products:
  
  • MS Teams Voice
  • SIP Protocol
  • MS Teams endpoints including but not limited to IP phones
  • Powershell
  • Knowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local)
  • Microsoft Exchange Unified Messaging
  • Knowledge of all Microsoft Cloud PBX features and system/user administration.