Middle East Digital Sales Manager, Operational Services

Hewlett-Packard

Responsible for managing a new team initially consisting of eight sales professionals based in Riyadh & Cairo. The team will be focused on driving on time operational services support renewals, improving customer net dollar retention and building strong customer relationships, developing new business opportunities, and increasing market share. Works strategically with customers and/or strategic partners within a defined account assignment or territory. Manages the performance of individual contributors and the overall team and grows and develops talent within the organization.

Management Level Definition:

Applies advanced Operational Services subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of their direct reports. Reports to UKIMEA Operational Services Sales Leader.

Responsibilities:

• Manages a team initially consisting of 7 DSRs, who will lead defined territories of named accounts focusing on installed base renewals, Operational Services new business growth and Day One contracts.
• Delivering budget, team forecasting and ensuring high levels of team sales hygiene via SFDC.
• Directing daily work activities/priorities, people recruitment and development, cost management, and direction- setting within the area of responsibility.
• Coaches and mentors employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for company employees. Manages team and individual performance.
• Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals.
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field. Typically 8+ years of relevant experience.

Knowledge and Skills:

• Typical skills include:
• Workforce management/development
• (developing) Leadership
• (developing) Influencing Others
• Escalation management, customer relationship-building
• Knowledge of Corporate capabilities and outsourcing industry norms
• Business Analysis and Planning
• General Financial Management/Cost Management
• General Project Management
• In-depth understanding of Operational Services
• General understanding of related technologies
• (developing) Knowledge of industry and market trends