Modern Workplace (M365) Adoption Lead and Change Manager

Sol Analytics

Key Responsibilities

• Develop and execute a comprehensive M365 adoption and change management plan, aligned with the organization s vision, goals, and priorities.
• Assess the current state of M365 usage and maturity across the organization, identify gaps and opportunities, and define success metrics and KPIs.
• Design and deliver engaging and effective communication, training, and support programs for M365 users, champions, and leaders.
• Establish and manage a network of M365 champions and advocates, who can act as change agents and role models for M365 adoption and best practices.
• Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes.
• Identify and mitigate risks and issues that may affect the adoption and change process, and escalate as needed.
• Collaborate and coordinate with IT, business, and project teams, to ensure alignment and integration of M365 adoption and change activities with other initiatives and processes.
• Stay updated on the latest trends and developments in M365, and provide insights and recommendations on how to leverage new features and functionalities.

Key Skills and Qualifications

• Bachelor s degree in business, IT, or related field, or equivalent work experience.
• At least 5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.
• Level PHONE_NUMBER knowledge of M365 tools and services, and their benefits and use cases for different business scenarios and user personas.
• Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges.
• Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels.
• Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization.
• Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes.
• Creative, innovative, and agile, with the ability to adapt to changing needs and expectations.
• Certifications in M365, change management, or project management are desirable, but not required.