Monitoring & Reporting Specialist

Dallah Health

Roles and Responsibilities:

• Supporting efficient and compliant telemedicine service delivery
• Ensuring accuracy, integrity, and timeliness of telemedicine operational data
• Supporting compliance with Saudi telemedicine regulations and digital health standards
• Providing reliable performance reports to management and stakeholders
• Supporting quality improvement and patient safety initiatives
• Contributing to continuous improvement of telemedicine services

• Telemedicine Operations Monitoring
• Monitor daily telemedicine activities including virtual consultations, response times, and service volumes
• Track system utilization, appointment completion rates, and service availability
• Identify operational issues and escalate as needed

• Performance Reporting & Analytics

• Prepare regular operational and performance reports for telemedicine services
• Monitor KPIs such as consultation turnaround time, utilization rates, and patient volumes
• Support management with data-driven insights and trend analysis

• Quality & Compliance Support
• Support compliance with Saudi telemedicine regulations, SeHE, and Ministry of Health guidelines
• Monitor documentation completeness and service delivery compliance
• Support audits, inspections, and regulatory reporting requirements

• Data Management & System Support
• Ensure accuracy of telemedicine data within reporting systems and dashboards
• Coordinate with IT and system vendors to resolve data or system-related issues
• Support data reconciliation between telemedicine platforms, HIS, and reporting tools

• Stakeholder Coordination
• Coordinate with clinical teams, IT, and operations to address performance gaps
• Support communication of performance findings to relevant stakeholders
• Assist in implementing corrective actions and service improvements

• Continuous Improvement & Process Support
• Identify opportunities to enhance telemedicine workflows and reporting processes
• Support implementation of performance improvement initiatives
• Contribute to standardization of monitoring and reporting practices