O&M Manager Utility Scale PV & SCADA Systems

Elum Energy

Troubleshooting & Technical Delivery

• Lead troubleshooting of Elum's solution for the utility-scale market

• Master hardware configuration (network, I/O interfaces, power meters, inverters)

• Maintain and update AutoCAD drawings to track as-built evolutions

• Oversee plant network architecture for speed and high availability (Ethernet, fiber optic, IP, VLAN, VPN)

• Interpret and work with technical deliverables: functional analyses, electrical diagrams, I/O lists, network architecture diagrams, exchange table mappings

• Configure and troubleshoot Elum's SCADA HMI and PPC control system

• Manage subcontractor activities and ensure technical alignment with clients

Key Account Management

• Build and maintain strong relationships with key clients to ensure satisfaction

• Identify when maintenance requests fall outside SLA scope and flag additional costs accordingly

• Provide estimations for corrective, evolutive, and preventive maintenance interventions

• Maintain an internal knowledge base on clients and recurring issues, leveraging AI tools to build statistics and improve the business model over time

• Support post-commissioning project closure punch-lists for smooth handover to maintenance phase

• Provide regular client updates on ongoing maintenance requests and gather feedback

Performance & Process

• Track and report KPIs: response times, status report time, restore time, resolution time, and client satisfaction

• Ensure accurate documentation of all maintenance data and reports

• Develop and optimize maintenance processes for efficient service delivery

• Lead a continuous improvement plan to keep the team ahead of new challenges and technologies

• Report regularly to senior management on team performance and areas for improvement