OCC Duty Chief Controller

RATP Dev

Shift Operations Oversight

• Lead and coordinate all OCC activities during the assigned shift to ensure safe, reliable, and efficient train operations.
• Supervise OCC controllers and field staff, ensuring task allocation and compliance with operational standards.
• Ensure proper handover between shifts and that all activities are logged and reported accurately.
• Address and document any performance issues during the shift and escalate to the OCC Manager when needed.

Incident & Emergency Management

• Act as the Silver Commander during incidents, leading the response and notifying relevant on-call personnel as required.
• Coordinate incident recovery actions to resume normal operations as quickly and safely as possible.
• Communicate with emergency services (fire brigade, police, medical) and external authorities when necessary.
• Ensure timely, accurate incident information is reported to hierarchy and recorded in the logbook.

Service Delivery & KPI Compliance

• Ensure a high-quality passenger service by meeting contractual and internal KPIs.
• Monitor real-time train service status and implement necessary regulation to avoid or minimize delays.
• Validate and manage the availability of the required train fleet in coordination with maintenance.
• Ensure traction power management is handled properly during both normal and degraded operations.

Maintenance Coordination During Engineering Hours

• Validate access to track and permission-to-work (PTW) requests for engineering and maintenance activities.
• Coordinate and supervise all scheduled and unscheduled maintenance during non-revenue hours.
• Configure the depot and power network to support maintenance without disrupting service readiness.

Communication & Information Management

• Provide timely and accurate operational updates to the Customer Service Information Officer for public announcements.
• Deliver internal communications to field staff and OCC teams regarding incidents, maintenance, and service changes.
• Ensure the OCC team is fully informed of current safety notices and operational updates.

Reporting & Compliance

• Prepare and submit shift reports, incident summaries, and service delivery data to management.
• Record and maintain the operational logbook with all key events, deviations, and communications.
• Ensure full application of Standard Operating Procedures (SOPs), regulations, and safety rules during all activities.

Team Leadership & Development

• Supervise the training and development of new OCC controllers.
• Participate in Competence Management System (CMS) assessments and evaluations.
• Perform any additional duties as assigned by the OCC Manager.

QUALIFICATIONS:

• Bachelor s degree in Engineering, preferably in Electrical or Mechatronics.
• Excellent command of the English language, both written and spoken.

KNOWLEDGE:

• In-depth understanding of railway technical concepts and terminology.
• Strong awareness and application of public safety standards.
• Proven ability to design and deliver technical training programs.
• Comprehensive knowledge of signaling systems, including ATS, ATC, and CBTC technologies.

EXPERIENCE:

• 5 - 7 years of relevant experience, ideally within the railway, metro, or transportation sector.
• Hands-on experience with railway operations and signaling systems.