Online Account Manager - Vendor Help Desk talabat

WHAT'S ON YOUR PLATE?

• Make periodic calls to Talabat's long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.

• Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on Talabat.

• Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.

• Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).

• Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.