Operation Manager / Head of Operations (Contracting)

Confidential Company

Role Purpose

The Operations Manager is responsible for driving operational excellence across all projects, acting as the Integrator who identifies problems early, analyses root causes, and ensures effective, timely solutions across departments.

This role focuses on systems, discipline, and execution consistency, not micromanagement.

Reports to: CEO, Construction and Fit out and works closely with the execution and delivery team.

Oversees and manages a team of:

• QS
• Procurement
• Planning
• Technical
• Commercial

Key Role Identity

• Integrator, not controller
• Problem solver, not firefighter
• System builder, not dependent executor

Key Responsibilities

1. Operational Integration

Ensure seamless coordination between:

• Projects
• QS
• Procurement
• Planning
• Technical
• Commercial
• Break silos and remove operational bottlenecks

2. Problem Analysis & Resolution

• Identify recurring operational issues across projects
• Conduct root cause analysis (not symptom fixing)
• Drive structured, sustainable solutions
• Escalate with clarity and data where required

3. Project Performance Oversight

Monitor:

• Project progress
• Productivity
• Cost overruns
• Delays and risks
• Support execution team in recovery strategies

4. Process & Discipline

Standardize:

• Execution workflows
• Reporting formats
• Escalation mechanisms
• Ensure compliance with internal SOPs and governance frameworks

5. Planning & Resource Optimization

Work with Planning to:

• Review programmes across projects
• Ensure realistic sequencing and manpower loading
• Optimise deployment of resources across projects

6. Commercial & Contractual Awareness

Support early identification of:

• Variations
• Claims
• EOT triggers

7. Leadership & Decision Support

Act as a neutral decision support partner to:

• Project team
• Senior Management
• Enable data-driven decisions for leadership