OPERATION MANAGER

Client of NADIA Global

Key Responsibilities

Operations & Service Delivery: End-to-end delivery leadership in defense/government-regulated environments, Proven ability to run secure, resilient operations with high confidentiality.

Managed Services: Hands-on experience in service desk, outsourcing, vendor ecosystem management, and SLA/OLA enforcement, ITIL and service governance leadership.

Implementation Programs: Delivery of multi-million-dollar IT projects within, covering ERP, healthcare, and defense-specific solutions, PMO methodologies (PRINCE2, PMP, Agile) with strict accountability on timelines, budget, and quality.

Infrastructure & Security: Strong background in infrastructure refresh, data center management, and network/security systems.

Business Solutions & Industry-Specific Systems: ERP (SAP/Oracle), healthcare security systems, and other defense-related digital platforms, Integration of security and business applications into operational environments.

Operational Methodologies & Risk/Cost Control: Apply structured operation methodologies to handle client challenges with agility and discipline, Proven ability to manage contracts and control risks, ensuring project and contract costs stay aligned with agreed P&L targets. Able to deliver executive-level periodic reporting, showcasing operational KPIs, financial control, and program performance, Drive continuous improvement to enhance team efficiency, provide high service quality, and competitiveness, Support and update existing contracts as part of business allocation and growth strategy.

Team Leadership & Cross-Functional Coordination

Proven ability to lead and mentor teams of Project Managers, Service Delivery Managers, and technical experts.

Skilled at orchestrating and harmonizing collaboration across Procurement, Finance, Sales, and Pre-Sales departments.

Capable of building a high-morale, teamwork-driven environment, ensuring alignment of business objectives with operational delivery.

Demonstrated success in managing multi-vendor and cross-department initiatives in complex ecosystems.