Operations Executive Al Futtaim Private Company (LLC)

Rental Renewal & Contract Management

• Monitor active rentals and proactively manage upcoming expiries.

• Coordinate with customers and company representatives for extensions, amendments, or terminations.

• Prepare and validate renewal quotations in line with agreements and approvals.

• Ensure timely system updates and documentation.

• Prevent revenue leakage and unauthorized vehicle usage.

Invoicing, Charging & Revenue Protection

• Oversee preparation and validation of invoices for rentals, extensions, fuel, damages, tolls, fines, and add-ons.

• Ensure correct rate application and contract compliance.

• Authorize or recommend billing adjustments, recharges, and corrections.

• Work closely with rental operations , collection to ensure accurate posting and recoverability.

• Support payment follow-ups and minimize outstanding balances.

Reconciliation & LPO Management

• Perform periodic reconciliation between contracts, system records, invoices, and payments.

• Identify mismatches and initiate corrective actions.

• Verify LPO availability, value limits, and validity before invoicing.

• Coordinate with corporate clients to obtain pending LPOs or amendments.

• Maintain audit-ready documentation for financial controls.

Customer & Email Relationship Management

• Handle complex, sensitive, or escalated queries.

• Provide structured, policy-aligned responses within SLA.

• Offer transparent breakdowns of charges and justifications.

• Maintain strong working relationships with corporate stakeholders.

Customer & Email Relationship Management

• Handle complex, sensitive, or escalated queries.

• Provide structured, policy-aligned responses within SLA.

• Offer transparent breakdowns of charges and justifications.

• Maintain strong working relationships with corporate stakeholders.

Complex Problem Solving & Escalation Handling

• Investigate multi-layer disputes involving rates, damages, fines, insurance, or liability.

• Gather information from operations, fleet, workshops, and finance.

• Propose practical solutions balancing customer satisfaction and company policy.

• Take ownership until final resolution and acceptance.

Coordination & Stakeholder Management

• Act as central contact between customers, company representatives, workshops, recovery teams, and internal departments.

• Track high-impact cases and ensure timely closure.

• Highlight operational or financial risks to management.

Multitasking & Workflow Prioritization

• Manage renewals, reconciliations, invoicing, LPO checks, portals, and escalations simultaneously.

• Prioritize urgent/high value matters effectively.

• Maintain productivity under pressure while meeting deadlines and SLAs.

Process Improvement & Team Support

• Guide junior executives on dispute handling and billing controls.

• Support onboarding and knowledge sharing.

• Recommend improvements to reduce errors and speed up resolution.

• Assist management with performance and revenue reports.