Operations Manager UAE Filli Cafe

JOB PURPOSE

· Maximizing sales and profitability

· Providing your team with a stimulating and supportive environment

· Maintaining and increasing standards customer service.

· Driving team performance.

· Controlling the training and development of your staff.

· Develop and monitor food and labor budget for the department. Maintain highest professional food quality and sanitation standards.

· In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards.

2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

Qualifications and Education:

· A Diploma of Hotel management course, specialized in Food production

· Degree in Hotel management or Culinary related course is an advantage

Experience:

• Minimum 5 to 8 years of experience as OPERATIONS MANAGER in LEADING CAFÉ / QSR.
• Ideally with a professional diploma or certificate in Hospitality or Tourism management.

· Good practical, operational and adequate administrative skills with a flair for creativity are a must.

Knowledge on:

· Microsoft Office Programs

· Retail ERP, is an advantage

· Business Mathematics/Food Costing /P&L

4. COMMUNICATION AND WORKING RELATIONSHIPS

(Explain the people and levels and reasons both within and outside the organization with which this job has to interact)

· Am/DO/General Manager - on all operational aspects through feedbacks and reporting

· Store Managers- for delegation and communication on team activities through briefings

· Support staff - functions to ensure operational support, through emails & calls

· External authorities (DM, Civil Defense etc.), external vendors (Salesmen, Merchandisers etc.), agencies and contractors (Maintenance contractors etc.) - to ensure compliance and support

5. KEY DIMENSIONS AND RELATED JOB RESULTS

Lead Area managers to ensure performance excellence in day-to-day café operations (in terms of customer service, restaurants achieving targets, adherence to SOPs and other guidelines)

Monitor sales and manage in-store actions to maximize profitability (e.g., through promotional activities, etc.)

Manage professional development needs of managers and ensure retention of top performers

Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations

Lead and support store team to drive performance excellence in cafes and ensure that all cafes meet sales and profitability targets. Identify reasons for missing targets and take appropriate action

Ensure that all stores are well maintained, adequately staffed and customers are satisfied

Ensured efficient and timely rollout of systems, procedures and programs

Developing & Coaching Store Managers /Area Managers to deliver outstanding performance.

Monitoring each store's performance and undertaking regular store reviews.

Regional responsibility for the delivery of an effective manpower plan.

Actively looking for ways to improve each customer's experience.

Developed strong co-ordination among different departments for effective functioning of the outlet

Ensured adherence of international standards in the organization in accordance with guidelines

Responsible for maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures

Provided support in training and developed staffs to identify potential

Engage with customers to ensure strong relationship and remove business obstacles, aligning with long term company direction

Setting sales targets

Keep a record of Aggregators (Zomato, Zomato cash, Careem, Uber, Deliveroo, etc.) Sales on daily basis for the entire month on a sheet to be reconciled by the Future POS data and Aggregator

Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability.

Develop business plans for optimal use of resources and time.

Assist in interviewing, recruiting, and training staffs.

Organize regular meetings with management to discuss about business updates, issues and opportunities.

Evaluate existing business procedures and recommend improvements.

6. OPERATING ENVIRONMENT

(Comment on any specific factors that affect the job and how the job is performed, such as special conditions, travel, work pressure, etc.)

· Job location might change based on business requirement. Job holder may be relocated to any outlet or department.

· Job is emotionally & psychologically demanding. Job holder may be pressurized from customer’s requirements, operational needs, employee relations, process compliance, government regulations & external relations.

· The working environment is physically demanding of time such as working long hours, working on holidays, & demands physical agility.

7. KEY COMPETENCIES

· Operations Management

· Budgeting

· Cost Control

· Customer service

• Oversee and optimize daily operational activities, ensuring seamless workflow and peak efficiency across all departments.
• Develop and implement strategic plans to improve operational performance, reduce costs, and enhance overall profitability.
• Manage and mentor a diverse team, providing guidance, training, and performance evaluations to foster a high-performing work environment.
• Monitor key performance indicators (KPIs) to track progress, identify areas for improvement, and ensure operational goals are met.
• Ensure compliance with all relevant UAE laws, regulations, and industry standards, maintaining a safe and secure workplace.
• Manage budgets, control expenses, and forecast financial performance to maximize resource utilization and profitability.
• Build and maintain strong relationships with vendors, suppliers, and external partners to ensure smooth operations and favorable terms.
• Identify and mitigate operational risks, developing contingency plans to minimize disruptions and protect the company's interests.
• Drive continuous improvement initiatives, implementing best practices and innovative solutions to enhance operational effectiveness.
• Lead and manage projects, from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.

· Consistency

· Business Acumen