Order Taker

Hadya Group

Key Deliverables and Responsibilities:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist your direct Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.
• Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
• Works as per Room Service duty schedule.
• Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
• Performs cashier duties, if the situation calls for.
• Takes reservations for other outlets during break times, if the situation requires.
• Ensures her own pleasant appearance (condition of uniforms) and grooming.
• Works (hands on) with the team to prepare the daily service mise end place.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• Flexible to work in other areas when required by the immediate Supervisor.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.