Order Taker

Chedi Hospitality

1. Customer Service

• Handles all incoming In-Room Dining calls promptly and professionally.
• Takes, records, and processes guest food and beverage orders accurately through the system.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and enquiries courteously and efficiently, ensuring issues are followed up and resolved.
• Maintains positive guest interactions and builds rapport to ensure guest satisfaction.

2. Operational

• Ensures that minimum brand standards for In-Room Dining are consistently implemented.
• Coordinates closely with IRD Servers, Kitchen, and other departments to ensure timely delivery and service.
• Works in a supportive and flexible manner focusing on overall operational success and guest satisfaction.
• Maintains updated knowledge of menu items, daily specials, allergens, and dietary options to confidently make recommendations and upsell.
• Inputs orders accurately in Micros and ensures all charges are posted correctly.
• Prepares necessary mise-en-place such as order pads, menus, and communication tools.
• Monitors order times and follows up on delayed orders.
• Ensures all guest requests (amenities, special setups, additional items) are communicated clearly to the concerned teams.
• Verifies cash, credit card postings, and billing instructions for in-room dining transactions as per Finance procedures.
• Adheres strictly to hotel cashiering and cash-handling policies.

3. Personnel

• Supports the reinforcement of GHM s Values.
• Maintains good working relationships with colleagues and contributes positively to a collaborative team environment.

4. Other Duties

• Attends and contributes to all mandatory training sessions and departmental meetings.
• Demonstrates responsible behavior and positively represents the hotel at all times.
• Maintains professional relationships with colleagues, business partners, and internal departments.
• Reads and adheres to the hotel s Employee Handbook, especially regarding computer resources, fire, hygiene, health, and safety policies.
• Maintains high standards of personal presentation and grooming.
• Adapts to changes in the IRD and Food & Beverage operations as required.
• Performs any other reasonable duties and responsibilities as assigned.

The above responsibilities outline the functions of the Order Taker In-Room Dining role and should not be considered an exhaustive list of all duties associated with the position.