Outlet Supervisor

AccorHotel

Supervise and oversee daily outlet operations to maintain service standards and operational excellence

• Monitor employees' discipline, grooming standards, punctuality, and professional conduct with empathy and fairness
• Assess guest satisfaction levels, actively listen to feedback, and implement appropriate follow-up actions to enhance experiences
• Perform opening and closing duties as assigned, ensuring all procedures are followed accurately and efficiently
• Assist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staff
• Support employee development through coaching, counseling, and constructive conflict resolution in a supportive manner
• Report any complaints, incidents, irregularities, or safety concerns to management promptly and transparently
• Ensure operating equipment is properly maintained and that service and storage areas remain safe, clean, and organized
• Monitor and minimize waste, neglect, breakages, and mishandling of supplies and equipment through analytical oversight
• Conduct quality assurance checks on all food and beverage products to ensure consistency and excellence
• Ensure guests receive attentive, personalized service that exceeds expectations and reflects our commitment to excellence
• Perform training responsibilities and conduct staff development sessions as assigned by management
• Motivate and coach team members, projecting a positive attitude and fostering a collaborative, innovative culture
• Assist in managing employee performance appraisals, performance logs, and development plans with transparency
• Handle cash transactions with integrity, accuracy, and efficiency while following established accounting procedures
• Support other outlets during peak times when needed to ensure organizational success and demonstrate flexibility
• Carry out additional duties as assigned by management with resilience and a goal-oriented mindset