Post Sales Specialist Mnzil Facilities Management

"Customer Success & Relationship Management:

• Support the handover process from sales to operations for new clients.

• Maintain ongoing contact with client focal points and ensure expectations are consistently met.

• Help manage the full client lifecycle across onboarding, service delivery, and renewal.

• Build relationships that contribute to long-term retention and satisfaction.

Operational Coordination

• Coordinate internally across housing, transport, catering, and supply teams to ensure smooth execution of services.

• Track timelines, identify risks early, and support proactive resolution.

• Ensure that both clients and internal teams are aligned, informed, and working toward shared delivery goals

Continuous Improvement & Support Across Verticals:

• Help implement feedback loops with clients and the worker community.

• Provide reliable support across payments, collections, requests, complaints, and issue resolution.

• Surface insights to improve every layer of the journey — onboarding, check-in, service deployment, and check-out.

Labor Check-in & Check-out Operations

• Keep track of all upcoming worker check-ins and check-outs

• Ensure facilities are fully ready ahead of check-in by coordinating with field teams and supervisors.

• Manage and oversee the full check-in/out logistics, ensuring no movement happens without your awareness and approval.

• Update reservation statuses for all scenarios (early check-ins/outs, overdues, delays, no-shows, etc.) in coordination with building supervisors and guards.

• Validate on-ground reports, ensuring data accuracy before it enters the system.

Community Building:

• Lead community engagement initiatives across Manzil’s worker populations.

• Build trust and rapport with supervisors, foremen, and workers on the ground.

• Organize and execute community programs, activities, and feedback loops to strengthen satisfaction and well-being.

• Identify and surface insights from the workers’ community to improve services, experience, and product design."