Principal Technical Consultant - CRM & Industry Workflows
ServiceNow
صاحب عمل نشط
نشرت في 22 ديسبمر
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
u>Project Delivery /u>
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Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
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Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
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Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
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Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
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Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
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Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
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Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
u>Pre-Sales Support /u>
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Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.
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Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
u>Product Collaboration /u>
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Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
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Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
الملف الشخصي المطلوب للمرشحين
strong>Experience:/strong>
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
- A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps/li>
strong>Customer Service Management Expertise:/strong> Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
strong>Industry:/strong> Financial Services
strong>Domains:/strong> Customer Service Management, Field Service Management
strong>Leadership Skills:/strong> Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
strong>Technical Skills:/strong> Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
strong>Certifications: /strong>Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
strong>Languages:/strong> Fluency in strong>Arabic/strong> and strong>English/strong> essential
Required Certifications
Mandatory:
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Certified System Administrator
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Certified Implementation Specialist CSM, FSM (within 90 days)
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Certified Technical Architect (within first year)
القطاع المهني للشركة
- تكنولوجيا المعلومات - خدمات البرمجيات
المجال الوظيفي / القسم
- سوفت وير تقنية المعلومات
الكلمات الرئيسية
- Principal Technical Consultant - CRM & Industry Workflows
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.