Product (Technical) Associate

Circles.Life

We are looking for a hands-on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences.

You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders.

What you ll be responsible for:

• Technical stakeholder engagement: Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support.
• Partner onboarding & integration: Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles platform standards
• Issue resolution & escalation management: Respond to technical inquiries and operational issues from partners. Troubleshoot directly and escalate complex matters to appropriate internal teams to ensure timely resolution
• Performance monitoring: Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs
• SLA & technical governance: Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues
• Commercial support: Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team
• Project delivery & resource management: Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable
• Cross-functional coordination and collaboration: Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go-to-market plans
• Feedback & documentation: Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices. Contribute to the creation of technical documentation and customer-facing content
• Roadmap Planning: Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory & Support Services ( DASS ) team to prioritize localization of global features and address market-specific needs

What we re looking for:

• 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments
• Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations
• Strong understanding of service-level governance and performance reporting frameworks
• Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage
• Strong analytical mindset with working knowledge of SQL or dashboard tools
• Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience
• Excellent communication and problem-solving skills with a proactive and collaborative mindset