Product Enablement Specialist Foodics

What Will You Do

• Track customer product adoption and proactively follow up with internal and external stakeholders to ensure fast and smooth activation.
• Guide new customers through the onboarding process, ensuring they are set up for success.
• Provide proactive support during the initial activation phase to ensure customers are utilizing the services effectively.
• Follow up with customers post go-live to assess support.
• Act as the main communication channel to enable customers about new product releases and features.
• Develop a strong understanding of online products to confidently enable customers and handle complex questions.
• Monitor customer usage regularly and engage through calls or messages to ensure continuous utilization of services.
• Reviewing daily utilization reports and taking timely action to keep customers running smoothly.
• Support and advise customers on online ordering, online payments, and Apple Pay activation.
• Collect customer feedback and relay insights to internal teams to drive product and service improvements.
• Track product releases and market trends.
• Identify opportunities for process improvements across the full online customer lifecycle and collaborate with relevant teams to implement enhancements.

What Are We Looking For

• Bachelor s degree in Information Technology, Business, or a related field.
• 1 2 years of experience in Product Enablement Customer Success, Implementation, or Account Management (preferably in SaaS, or ERP).
• Strong communication and problem-solving skills.
• Customer-focused, proactive, and solution-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluency in Arabic and English.

Who Will Excel

• Previous experience in e-commerce or online operations.
• Strong technical skills, including proficiency in Microsoft Excel and basic analysis.
• Proven ability to communicate effectively with cross-functional teams (Product, Engineering, Support) and customers.

What We Offer You

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.