Product Owner-Digital Cigna

Key Responsibilities:

• Product Lifecycle Ownership: Oversee the end-to-end lifecycle of health insurance products, ensuring alignment with customer needs, regulatory requirements, and business objectives.

• Value Chain Alignment: Ensure that product features, enhancements, and systems align with the broader value chain and the strategic direction of the business.

• Business and Technology Collaboration: Act as the primary liaison between business stakeholders and technology teams. Collaborate with cross-functional teams (including operations, compliance, marketing, and IT) to ensure successful product development and delivery.

• Backlog Management: Maintain and prioritize a product backlog in collaboration with technology scrum teams. Provide necessary business input to inform and refine development roadmaps.

• Prioritization & Balancing Demands: Balance competing demands from business stakeholders and internal capabilities, making data-driven decisions to drive product and process improvements.

• Stakeholder Engagement: Work closely with internal stakeholders, including business leaders, marketing, and customer service teams, to gather feedback and ensure alignment of product features with customer needs and market trends.

• Continuous Improvement: Identify and implement improvements in product development, process flows, and technology systems to enhance operational efficiency and customer satisfaction.

• System Knowledge & BAU Management: Be the expert on the current business-as-usual functions and systems, ensuring that ongoing product performance is maintained while driving future enhancements.

• Metrics & KPIs: Define and track product success metrics and KPIs, ensuring that products meet customer expectations and business goals.