Program Manager

Tawteen

Preparation of Program Plans, Budgets and Schedules

Identifying, tracking managing and resolving project tasks and issues.

Identifying, managing and mitigating program risks and continuously monitoring the same.

Ensure that all PMO standards and the user requirements (stated as well as implied) are met.

Ensuring Delivery of Program in agreed time, resources and budget

Track the actual delivery and schedules of various projects running under the CRM implementation program and timely report variances if any. Alert the right level of management of potential overruns or schedule variances

Define and manage the inter-dependencies within program and outside program.

Proactively identify and report potential risks, inter-dependencies (within the CRM implementation program or any other project ongoing in the bank) or pre-requisites that could impact the program timeline or outcomes, develop and implement strategies to mitigate identified risks, ensuring minimal disruption

Conduct Change Control Board as needed to review and approve changes. Ensure there are no scope creeps

Develop clear change management guidelines from platform, process and people perspective.

Drive the change management process with necessary controls defined

Define and manage stakeholders within bank and outside bank

Maintain open and effective communication with all stakeholders including executives, department heads, project managers and project team members

Defining and collecting metrics to give a sense for how the program is progressing and whether the deliverables produced are acceptable

Setting reasonable, challenging and clear expectations to project team. This includes providing good performance feedback to team members

Give due importance to Team building skills so that the people work together well, and feel motivated to work hard for the sake of the project and their other team members.

Ensuring Program Steering Committees and Project Working Committees meetings and adequate Project reporting

Document and Publish Program Progress report(s) in timely manner.

Assure completeness of all project related documentation as per banks standards and templates.

Vendor Management and Quality Assurance

Maintain an end-to-end view of the detailed program plan, including timelines and milestones

Ensure that the CRM implementation aligns with the bank's overall business objectives and strategy

Conduct Program Closure Meeting

Suggest continuous improvements to Program Management framework, processes, and guidelines

Train other staff on Program Management and handhold them.