Public Area Attendant RAFFLES

Key Responsibilities

Public Area Cleanliness & Presentation:

• Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-accessible spaces.

• Ensure floors, surfaces, furnishings, fixtures, and decorative elements are immaculate and well-presented at all times.

• Monitor public areas continuously and address cleanliness or presentation issues proactively.

• Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged.

Guest Interaction & Service Support:

• Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence.

• Respond promptly and courteously to guest requests related to cleanliness or minor assistance.

• Coordinate with Housekeeping Supervisors to address urgent cleaning needs or special setups.

Standards, Safety & Compliance:

• Uphold Raffles grooming, hygiene, and workplace conduct standards at all times.

• Follow approved cleaning procedures, chemical usage guidelines, and equipment handling protocols.

• Ensure compliance with health, safety, and environmental standards.

• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.

Operational Support:

• Assist with special cleaning projects, deep cleaning, and event-related setups as assigned.

• Support Housekeeping and other departments during peak periods or special occasions.

• Handle lost and found items in accordance with hotel procedures.

Qualifications & Experience:

• Previous experience in Housekeeping or Public Area cleaning within a luxury or five-star hotel environment is preferred but not mandatory.

• Basic training in cleaning techniques and equipment usage is an advantage.

Skills & Competencies:

• Strong attention to detail and commitment to high standards of cleanliness.

• Ability to work independently and efficiently with minimal supervision.

• Basic communication skills and polite guest interaction.

• Time management and organizational skills.

• Physical stamina to perform cleaning tasks throughout the shift.

Personal Attributes:

• Neat, well-groomed, and professional appearance.

• Discreet, respectful, and service-oriented attitude.

• Pride in maintaining a luxury environment.

• Flexible to work shifts, including weekends and holidays.

• Dependable, trustworthy, and team-oriented.