Quality Manager

IHG Hotels & Resorts

Key Responsibilities

• Monitor compliance with IHG brand standards and operational procedures.
• Conduct internal audits, evaluations, and implement corrective action plans.
• Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
• Provide training and coaching to team members to maintain service excellence.
• Collaborate with leadership teams to align service culture with brand values.
• Ensure consistent operational performance across all departments.
• Promote a culture of continuous improvement and guest-focused hospitality.

Skills Set

• Quality assurance and service compliance.
• Internal audit and process improvement.
• Guest feedback analysis and service delivery improvement.
• Staff training, coaching, and development.
• Strong communication and problem-solving skills.

Why Join Us

• Competitive salary with benefits package including uniform, global room discounts, and professional training.
• Opportunity to work with a globally recognized brand.
• Career growth and development within IHG Hotels & Resorts.
• Inclusive workplace culture that celebrates diversity and supports well-being.
• Be part of a collaborative team dedicated to delivering outstanding guest experiences.