Reception Supervisor-Automotive Service Department

Urban Ridge Supplies

Responsibilities

• Lead, mentor, and supervise the service reception team, including staff training, scheduling, and performance management.

• Oversee the daily operations of the reception desk to ensure efficiency and professionalism.

• Act as the first point of contact for customers, providing a warm welcome and handling all enquiries with the highest level of service.

• Manage the vehicle check-in and check-out process, ensuring all documentation is accurate and complete.

• Coordinate with service advisors and technicians to provide customers with timely updates on their vehicle status.

• Address and resolve any customer issues or complaints promptly and effectively, escalating when necessary.

• Manage appointment scheduling to optimise workshop flow and minimise customer waiting times.

• Handle administrative duties, including processing payments, managing records, and preparing daily reports.

• Ensure the reception area is clean, organised, and presentable at all times.

Qualifications

• Proven 5-7 years of experience in a supervisory or team leadership role, preferably within an automotive dealership or a premium customer service environment.

• Exceptional leadership and team management skills with the ability to motivate and guide a team.

• Outstanding interpersonal and communication skills, with a professional and friendly demeanour.

• Strong organisational and multitasking abilities, with excellent attention to detail.

• Proficiency in using computer systems, including Microsoft Office and ideally, dealership management software.

• A customer-centric mindset with a genuine passion for delivering an excellent service experience.

• Ability to remain calm and effective in a fast-paced environment.

• A strong understanding of automotive service processes is highly advantageous.