Receptionist

client of Emploi Patner

Main role:  

• To ensure customer reception, manage reception operations and guarantee quality service contributing to customer satisfaction and loyalty.

Responsibilities and activities:

• Welcoming customers with professionalism and courtesy
  
• Perform check-in and check-out
• Manage reservations (phone, email, online platforms)
• Provide information about the hotel, its services, and the surrounding area.
  
• Handling customer requests, complaints, and special situations
  
• Handle invoicing, cash collection, and cash register closing
  
• Coordinate with other departments (stage, maintenance, catering)
  
• Ensure the smooth running of the reception and compliance with procedures.
  
• Apply the security and confidentiality rules

Required skills:

• Friendly and welcoming manner, excellent interpersonal skills
  
• Good presentation and oral expression
  
• Proficiency in computer tools and hotel software
  
• Organization, rigor and prioritization
  
• Ability to work in a team and under pressure
  
• Training in hospitality/tourism or equivalent
  
• Experience desired for a similar position
  
• LANGUAGES :
  
• French: required
  
• English: required
  
• Other languages: a plus

Personal qualities

• Courtesy and diplomacy
  
• Discretion and a sense of confidentiality