Receptionist SOFITEL

Main Responsibilities:- 

Warmly welcomes clients with a smile as they approach the reception and recognizes regular clients.- Ensures a quick, efficient, courteous, and personalized check-in and check-out, addressing each client by name at least at the beginning and end of each interaction.- Applies Sofitel standards.- Provides clients with all information about hotel services at the time of check-in.- Ensures that the client completes the information form correctly and provides necessary assistance if needed.- Responds to all client requests according to attitude standards and effectively handles complaints by taking appropriate initiative or consulting their immediate supervisor if necessary.- Informs their supervisor of any requests, suggestions, or incidents reported by the client.- Maintains good communication and relationships with other hotel departments.- Ensures the upkeep of their...