Regional Service Manager

Automotive Distribution & Marketing Company Ltd

Recommend improvements to departmental policies and support the implementation of procedures and internal controls.

Ensure effective implementation and compliance with group policies and standard procedures across all service locations.

Oversee day-to-day operations of multiple service centers to ensure consistent service delivery.

Implement and monitor Standard Operating Procedures (SOPs) across all locations.

Ensure compliance with manufacturer standards, company policies, and industry regulations.

Manage warranty processes, technical escalations, and overall service quality assurance.

Analyze service center KPIs, including revenue, productivity, turnaround time, and customer satisfaction.

Develop and implement strategies to improve operational efficiency, reduce service cycle time, and increase profitability.

Conduct regular audits and inspections to evaluate workshop performance.

Identify operational bottlenecks and implement process improvements to optimize workflow.

Ensure high standards of customer service across all service centers.

Monitor customer feedback and collaborate with complaint resolution teams to address escalated issues.

Implement customer retention initiatives such as service promotions and loyalty programs.

Enhance service advisor capabilities through training to improve customer engagement and service recommendations.

Lead, mentor, and develop service managers and technical teams within the assigned region.

Ensure continuous training for service staff on new vehicle technologies and service best practices.

Conduct performance evaluations, coaching sessions, and leadership development initiatives.

Monitor regional service center budgets, operational expenses, and revenue targets.

Coordinate with finance teams to ensure cost control and profitability optimization.

Review service pricing structures and recommend strategic pricing adjustments.

Ensure optimal spare parts availability to support efficient service operations.

Coordinate with parts teams to minimize inventory shortages and service delays.

Monitor parts consumption trends and recommend inventory level adjustments.

Ensure full compliance with health, safety, and environmental regulations across all service centers.

Conduct regular safety audits and enforce best practices in workplace safety.

Develop and implement risk mitigation and safety improvement plans for service operations