Relationship Manager Retail Banking

First Abu Dhabi Bank

Job Details

Country: UAE

City: Dubai

Industry: Banking

Function: Account Management-Non-Commissioned

Key Responsibilities

Customer Acquisition

• Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.
• Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.
• Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.
• Monitor market trends and provide feedback on client needs to enhance existing products and services.

Relationship Management

• Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.
• Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.
• Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.
• Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.
• Resolve client queries and issues efficiently, ensuring a seamless customer experience.

Portfolio Management

• Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.
• Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.
• Maximize profitability through cross-selling, referrals, and targeted product promotion.
• Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.

Internal Collaboration

• Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.
• Contribute to internal process improvements to enhance client servicing efficiency.
• Support the unit head in portfolio planning, reporting, and performance management.

Self-Management and Professional Development

• Set annual goals in alignment with management objectives and track performance throughout the year.
• Participate in professional training and continuous development programs to enhance relationship management skills.
• Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.

Skills Set

• Retail relationship management
• Client portfolio development
• Sales and cross-selling strategy
• Financial analysis and risk assessment
• Compliance and regulatory awareness
• Customer experience and service excellence