Remote Customer Success Management Specialist

Client of Pulse Media NL

What You ll Do

Customer Alignment & Success Planning

• Participate in internal handover sessions to gain a deep understanding of customer needs, goals, and account strategy
• Partner with customer stakeholders to develop Customer Success Plans, including KPIs, success metrics, and tracking frameworks
• Define clear expectations for engagement, communication, and collaboration

Adoption & Value Realization

• Drive product adoption and ensure customers maximize the value of implemented solutions
• Align on onboarding and deployment strategies to accelerate time-to-value
• Provide best practices and strategic guidance to support measurable business outcomes

Customer Health Management

• Track customer health and usage metrics to identify risks and opportunities early
• Lead regular business reviews to evaluate progress, highlight achievements, and uncover areas for improvement
• Support customers in overcoming challenges and achieving their strategic objectives

Renewals & Account Growth

• Identify upsell and cross-sell opportunities in partnership with Sales teams
• Proactively manage retention risks to ensure successful renewals
• Collaborate with Sales Support and Order Management on complex renewal scenarios
• Maintain accurate customer and pipeline data in Salesforce and other systems

What We Offer

• Purpose-driven work Make an impact within a mission-led organization
• Global collaboration Work in a diverse, international environment
• Continuous development Access to ongoing learning and growth opportunities
• Supportive culture A workplace that prioritizes well-being and career progression
• Competitive package Attractive compensation, bonuses, and health benefits
• Flexible working Balance performance with personal well-being
• Stability & trust Be part of a reliable organization built on long-term partnerships

Diversity & Inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, supported, and empowered to succeed.