Reservation Agent ENNISMORE

As we prepare to welcome our first travellers, we re seeking a Reservation Agent who offers warmth, precision, and a passion for meaningful guest connection.

In this role, you will be the first touchpoint in our guest journey helping create seamless, personalised experiences from the moment an enquiry arrives.

Guest Reservations & Experience Support

• Handle all reservation enquiries via phone, email, and online platforms with professionalism and care.

• Provide accurate information on accommodation types, availability, rates, packages, and property offerings.

• Process bookings efficiently and ensure all guest details are captured with accuracy.

• Identify guest needs and recommend suitable options to enhance their stay.

• Assure a smooth pre-arrival experience by coordinating special requests and clarifying stay details.

Booking Accuracy & System Management

• Maintain up-to-date reservations, modifications, cancellations, and no-shows in the PMS.

• Ensure consistency of rates, descriptions, and availability across booking channels.

• Follow reservation procedures related to deposits, payments, and confirmations.

• Support the preparation of daily and weekly reservations reports.

Collaboration & Cross-Department Coordination

• Work closely with Front Office, Housekeeping, and Operations to support guest needs and ensure a seamless arrival experience.

• Coordinate with Sales and Revenue teams to support promotions, group bookings, and special packages.

• Share guest insights, booking patterns, and enquiry feedback to support overall property performance.

Service Excellence & Guest Connection

• Deliver warm, personalised service in every interaction, reflecting the spirit of our Hatta retreat.

• Handle guest concerns related to reservations with empathy, clarity, and timely solutions.

• Act as a brand ambassador, inspiring guests with knowledge of the property, experiences, and the surrounding mountain environment.

Become the voice behind a destination built for discovery where every conversation sparks excitement, and every booking begins a story.