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الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
- Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
- Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Upselling and Promotion: Identify opportunities for upselling room categories, packages, and promotions to maximize revenue and enhance the guest experience.
الملف الشخصي المطلوب للمرشحين
- Education: High school diploma or equivalent; additional hospitality training is a plus.
- Experience: Previous experience in reservations or customer service roles.
- Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
- Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
- Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.
القطاع المهني للشركة
- فنادق
- ضيافة
المجال الوظيفي / القسم
- الحجز
- التذكرة
الكلمات الرئيسية
- Reservations Agent - Arabic Speaker
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
ACCOR
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
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