Reservations & Revenue Manager Kempinski Hotel

Drive Market Share and Revenue Performance.

• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory.
• Responsible for effective implementation and compliance with Kempinski Revenue Management standards and initiatives.
• Ensure all distribution channels are optimized.
• Share best Revenue Management practices and key learnings with peers and management.
• Play a leader role on the property s weekly Revenue Management & Operations meetings.
• Produce accurate forecasts on weekly and monthly basis (+/-5%).
• Train, develop, and motivate staff to increase productivity.
• Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients satisfaction and adherence to Kempinski service standards.
• Control rates for group business, group space blockage and timely wash, especially during the peak season / high demand days when expected occupancy is above 85%.
• Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents commissions, staff responses to clients, etc.
• Update Serenata configuration / offers / confirmation letters to corporate design, if applicable.
• Control Rate Override Report on a daily basis for all departments.
• Assist in the preparation of the annual Room s budget and the manning guide for Reservations.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
• Spot-check reservations made the previous day and check all VIP arrivals.
• Prepare reports on a monthly basis.
• Keep department informed of all changes in systems or procedures.
• Monitor group bookings and work closely with the Groups department in order to achieve budgeted figures.
• Maximise employee productivity and morale within the department and consistently maintain discipline following hotel guidelines and local regulations.
• Achieve LQA / IFH results li Maintain an internal up-sell program for the Reservations department.
• Conduct annual performance evaluations.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.