Retail Asset Officer

Majid Al Futtaim

Key Responsibilities

• Secure a 30-meter safety zone during incidents, close entrances, and prevent unauthorized video recording.
• Direct customers and staff to designated exits and ensure elevators, escalators, and travellators are not used during emergencies.
• Assist elderly or disabled individuals and ensure complete evacuation of shops, restrooms, and parking areas.
• Check that all fire exits are open, machinery is turned off, and areas are cleared.
• Guide firefighters and emergency responders to the incident location and coordinate support through the control room.
• Maintain accurate, fast communication with the control room and management; issue evacuation calls only after approval.
• Ensure all individuals gather at designated assembly points and restrict re-entry until cleared by management.
• Conduct daily patrols inside the mall, parking, and surrounding areas to uphold safety standards.
• Submit daily reports to the control room and maintain world-class mall safety and security practices.

Skills Set

• Mall and facility security
• Emergency response and evacuation
• Communication and reporting
• Crowd control and customer assistance
• Incident handling and coordination
• Safety and compliance monitoring
• Patrol and checkpoint inspection
• Team and stakeholder coordination