Rolling Stock Troubleshooter Engineer ALSTOM

MAIN RESPONSIBILITIES

Key accountabilities:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair.
• Carry out Fleet check activities and plan and conduct the normal preventive maintenance.
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition,
• Lead Troubleshooter team.
• Lead Preventive maintenance team if needed.
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

Performance measurements:

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time (considering K1S safety relevant issue, K2 issue causing major passenger service disruption, K3 issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Certified Electrical or Mechanical Engineer.
• Minimum IT knowledge
• Internal EHS training
• Railway and Rolling Stock knowledge is a must

Desirable:

• High level of English language (read, written, spoken)

Experience

Mandatory:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• Pneumatic and electrical schematic diagrams understanding
• EHS knowledge and exposure
• Product knowledge
• Self-government

Desirable:

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact

Competencies & Skills

• Available to work at night, during weekends and on public holidays
• Adapt to new work conditions and new tools
• Rigorous & team player
• Resilience, with an analytic way of thinking in order to solve subsystem failures
• Customer satisfaction and results orientated
• Able to communicate in an open and clear manner to the T&C and Maintenance teams
• Ability to use new technologies and tools is an asset
• Able to prepare and carry out his work alone
• Able to work in cooperation with different stakeholders