Sales Back Office

Al Nakheel Hygienic Paper Manufacturing

• Sales Force update

Update customers data base (contacts from different divisions, Address of branches, address of head office etc.

Attach all customers proposals and contracts on SF system.

• Order Management:

• Applying discounts on Salesforce system and sync customer prices with system prices before making any orders

• Revising customer contract and prices on system before proceeding with any orders with the customers

• Making orders right away on Sales Force System once the customer send it.

• Make sure that the customer doesn t have any pending payments and report back to the sales account manager

• Communicate with the customer that he needs to follow with the account manager regarding the hold order

• Once order released from credit team, the candidate should Follow up with the process to make sure order reached the distribution phase

• Make sure the order to be delivered within the company SLA and customer is well communicated and well satisfied

• In case of missing SKUs, the candidate should report to sales team to align with customer then he/she will implement the new orders based on the new agreement

• Reporting and Analysis:

Revising Daily Sales Report and report achievements to his/her direct manager

Revising hold orders and communicate with the sales team

Weekly report with all customers orders and customers didn t order

Weekly Revision on printed SKUs and stocks on ground for the customers

• Customer Satisfaction and Complaints:

Responsible for handling customer complaints in efficient and professional manner within FS policies and systems.

Responsible for coordinating with own manager to measure and analyse customer satisfaction and implement necessary actions required.