Sales Consultant

Pens.com

Job Title: Sales Consultant - German

Location: Tunis, Tunisia

Overview of the role:

As an Outbound Inside Sales Agent (m/f), you will be responsible for selling a range of National Pen products to existing customers through outbound phone calls. To do this, you contact customers using a predefined workflow. In doing so, you will provide excellent service to our customers while building long-term customer relationships.

What you will do:

Call existing customers using the pre-installed workflow and generate more revenue.

Manage a database of unassigned accounts with associated revenue and performance targets

Ensure that customer concerns are handled in an efficient manner, inform the customer about new products and maintain the highest level of customer support

Ensure that the order and customer data is uploaded correctly to the system to ensure the accuracy of all orders

Achieve weekly individual sales, conversations, and revenue goals

Participate in weekly team meetings, brainstorm new ideas and sales techniques

Maintain up-to-date knowledge of our products and processes, supported by ongoing training, support and coaching

Other tasks/projects as directed by the supervisor

What we need from you:

Fluency in the required language

Ideally, at least 1 year of sales experience and an understanding of the importance of building relationships with key decision-makers

Passion for customer service and managing customer expectations

Excellent communication and negotiation skills

The ability to remain professional even under pressure and to deal appropriately with objections

An energetic, self-reliant employee who excels in interpersonal skills, with an emphasis on listening and asking questions

Strong experience in working with Microsoft Office, Excel and other systems

Excellent organization, attention to detail and ability to multitask

Self-motivated, goal-oriented and result-oriented

Enjoy working in a team environment

Fluent in English