SALES MANAGER CORPORATE Paramount Hotel Dubai

OBJECTIVE:

Every Mercure team member is an “Heartists”. An Heartists represents Mercure’s brand and

its values, at all times. The Mercure Heartists will establish relationships and foremost, the

Mercure Heartists will deliver an exceptional guest experience and promote the French

Elegance.

Duties and Responsibilities

• Overcome the ‘Sales’ challenge and build government and corporate segment base for the

hotel

• Create awareness with regards to the hotel facilities

• Implement brand standards in all sales processes.

• Shift market share from the competition with specific focus on group segment

• Creates sales strategy for account penetration

• Executes sales strategy to achieve goals

• Develops contracts and correspondence, manages opportunity details and proactively

develops customer solutions

• Works independently or centrally, depending on account, with corporate business travel

segment to establish appropriate business transient pricing for assigned accounts

• Proactively communicates with key stakeholder group (General Manager, Director of Sales

& Marketing, Revenue Team, Directors of Finance and Accounting)

• Works with Director of Sales & Marketing on account productivity, opportunities and

strategic direction

• Maintains accurate and up to date account data and reporting using account management

systems

• Sets a positive example for guest relations.

• Establishes clear expectations for customers and the property throughout the sales

process.

• Transfers accurate, complete and timely information to operating departments at the

property.

• Effectively resolves guest issues that arise as a result of the sales process; brings issues

to the attention of property leadership team as appropriate.

• Participate in guest satisfaction review sessions to identify areas of improvement; takes

ownership of results and shares recommendations to address guest service issues

• Create both awareness and develop loyalty through familiarization trips, site visits and

presentations.

• Responsible for developing and maintaining close relationship with local convention bureau

and tourist board offices.

• To assist in devising incentives for Real Estate, Holiday Homes or Corporate Key Accounts

to stimulate business.

• Handle all incoming government and Corporate generated by sales offices, pertaining to

own defined segment or portfolio

• Implement and execute all sales objectives and action plans to reach and exceed set

targets

• Prepare offer letters according to guest requirements and availability, according to

company standards and selling strategy

• Ensure that all necessary information about the event is obtained either from account

manager or from the client directly prior to the preparation of an offer