Sales Operations Analyst Reckitt Benckiser Group

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

Dive into a role that transforms data into strategy as a Sales Analyst at Reckitt. Your sharp analysis will provide insight to help increase revenue, profit, and market share, guiding our ambitious sales teams towards smarter decisions and groundbreaking results. Seamlessly blending finance and strategy, your insights will enable us to manage trade investment with precision. Ready to have a tangible impact on our global marketplace? Join us and see your vision shape the future of our sales excellence.

• Analyze sales performance data using system dashboards and reporting tools to identify trends, patterns, and actionable insights that support strategic planning.
• Prepare and deliver regular KPI reports (daily, weekly, monthly) to ensure leadership has accurate visibility in sales performance and operational efficiency.
• Manage full Sales Automation operations, including configuration, maintenance, and enhancement of SUBDs (Sub Distributors), as well as implementing new automation functionalities and workflows.
• Ensure accuracy and validation of SUBDs stock levels, IMS (Inventory Management System) data, and related KPIs, maintaining data integrity across all platforms.
• Oversee Pharma Sales Automation modules, including digital visit tracking, order processing, and VS Card functionalities, ensuring smooth operation and alignment with field requirements.
• Provide technical support for sales teams, including diagnosing system issues, resolving device related problems, coordinating device procurement, and managing replacements.
• Collaborate closely with sales teams and management to deliver timely, accurate system generated reports and ensure alignment between system outputs and business needs.
• Handle system errors, bugs, data inconsistencies, and human input mistakes by troubleshooting issues, coordinating fixes, and ensuring minimal operational disruption.
• Train cross functional teams (Accountants, Supervisors, Sales Managers, Sales Representatives, Admin staff) on system usage, new features, best practices, and troubleshooting procedures.
• Manage geo mapping activities, including route creation, optimization, and adjustments based on territory changes, performance insights, and operational needs.
• Maintain, update, and validate customer databases (DBs), ensuring accurate segmentation, classification, and alignment with sales territories and automation systems.